Phone fraud involves a fraudster impersonating as a person from your bank, who creates a fear saying your Bank Account or Card needs an urgent update and urges you to take immediate action or asks you to share the One Time Password (OTP) over the phone. Unsuspecting victims then reveal their confidential information over the phone, which is then used by fraudsters for their personal gains. Do not panic if you receive such calls. Instead, ask yourself a few questions before taking any action.
Stop:
When you receive messages or calls asking for:
• Your account number, E-ID number, email ID or bank name, etc
• One Time Password (OTP) sent by your bank
Think:
• Did the caller tell you from which bank they are calling or they are simply stating they are calling from “your bank?”
• Did you leave any message on the social media page of your bank recently and could the caller have seen that message?
• Why would the caller need your confidential OTP sent by your bank?
• Is the call coming from a mobile number, why would they not call from the landline?
Protect:
• Your bank would never ask for your personal details in such a manner
• Never share One Time Password (OTP) with anyone, they can commit fraud if they have it
• If you suspect that your personal details have been compromised, report them immediately to your bank
Please report fraudulent activities to your bank and to UBF.
Click here to report a fraud.
